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Library & IT guide for new students: Using our libraries


The following guide will take you through the essential information you need for using our Library and IT services. Complete the short quiz at the end to check you're up to speed!

Due to COVID-19, information on library services and facilities may change. For the latest information , please go to:

IT and Library Desk support

Virtual IT and Library Service Desk

The IT and Library Enquiry Desk is available via online chat, MS Teams, telephone and e-mail.  

For all enquiries relating to Library and IT services you can contact us by:

  • calling 01970 62 2400
    • Monday - Sunday 08:30 - 17.30
  • emailing
  • using the Chat Now link on our webpages
  • calling via Microsoft Teams - Gwasanaethau Gwybodaeth Information Services (CSISTAFF)

Further information available on the webpage: 

Hugh Owen Library

The Hugh Owen Library is the main University Library and the centre of administration for Information Services. Based on Penglais campus [map], it provides a space to study, whether you wish to study quietly on your own or with others. A range of facilities are provided both to help you with your studies and for quiet relaxation.

Borrowing from the Library

All University staff and students can borrow up to 40 items at any one time.

You can borrow most books for one week and these will be automatically renewed for you each week until someone else needs the book and requests it, or the book reaches its maximum 12 months loan period.

You will only be fined if you do not bring the book back when it is recalled by another user. Find further details on borrowing here.

Click and Collect Service

pile of assorted-color books

Information on our Click and Collect service is available at Please read this page carefully before using the service. We can only provide this service if our users abide by our new guidelines outlined on this page.  


The Click and Collect service operates daily between 13:00-17:00 on Level D, Hugh Owen Library.

Further information on using this service can be found in our Click and Collect FAQS 

More information on Click and Collect Service safety can be found by visiting this webpage:

Now look at Tools for Studying on the next tab.