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Lifelong Learning: Introduction

Latest updates on IT and Library services

Working and studying from home

Frequently Asked Questions

Useful information for staff and students working and studying from home. 

IT and Library Desk support

Virtual IT and Library Service Desk

The IT and Library Enquiry Desk is available via online chat, MS Teams, telephone and e-mail.  

For all enquiries relating to Library and IT services you can contact us by:

  • calling 01970 62 2400
    • Monday - Sunday 08:30 - 17.30
  • emailing
  • using the Chat Now link on our webpages
  • calling via Microsoft Teams - Gwasanaethau Gwybodaeth Information Services (CSISTAFF)

Further information available on the webpage: 


Hello I'm Sarah Gwenlan, the Subject Librarian for Lifelong Learning. These pages are designed to help you get the most out of our resources. Please get in touch with any questions:

Contact Sarah Gwenlan

Sarah Gwenlan's picture
Sarah Gwenlan
Hugh Owen Library
01970 621870

Click and Collect Service

pile of assorted-color books

Information on our Click and Collect service is available at Please read this page carefully before using the service. We can only provide this service if our users abide by our new guidelines outlined on this page.  


The Click and Collect service operates daily between 13:00-17:00 on Level D, Hugh Owen Library.

Further information on using this service can be found in our Click and Collect FAQS 

More information on Click and Collect Service safety can be found by visiting this webpage:


FREE ebooks and other online resources made available temporarily by academic publishers,and others. Also don't forget the great online resources that are your public and national libraries.

Off-Campus access

Our extensive collections of electronic journals, databases and e-books remain available to you 24/7 on and off-campus.

Before you start any searching off-campus:
sign in to Primo





You know you have signed in successfully if your name displays at the top right hand of your screen.

You are now authenticated to access AU subscribed electronic resources. If you close your browser, you will need to sign into Primo again to re-authenticate.

For further information on accessing e-resources off-campus see FAQ 163.

Six tips to master Primo


Since closing the Library buildings in March, we've worked remotely to provide you with online access to resources and support. The following tabs will show you briefly which services are available and which services that are not yet available. 

  • Access to study spaces, carrels or group study rooms 
  • Access to computing facilities 
  • Binding
  • Browsing the collections
  • Document supply collection 
  • Donations to the library unless by prior arrangement
  • DVD/Video viewing facilities 
  • Face to face enquiry service 
  • Laminating 
  • Lockers 
  • Newspapers 
  • OPACs 
  • Rare books or Archive consultation 
  • Vending 

Access to e-resources off-campus

Information Services Twitter feed

Lifelong Learning Twitter feed